Shipping policy
SHIPPING POLICY
FillGo — thefillgo.com
Last updated: September 2026
1. Order Processing
Once payment is confirmed, orders are processed within 1 to 3 business days. Please note that business days do not include weekends or public holidays.
You will receive a confirmation email once your order has been processed and shipped, including available tracking information.
Note: During periods of high demand, such as promotional campaigns or peak dates, processing times may be slightly extended. We will notify you if this affects your order.
2. Shipping Destinations and Delivery Times
FillGo ships to the following country:
| Country | Estimated delivery time |
|---|---|
| United States | 6 to 9 business days from shipment |
Delivery times are estimates and do not constitute a delivery guarantee. FillGo is not responsible for delays caused by the carrier, customs processing, adverse weather conditions or other force majeure events beyond our control.
3. Shipping Costs
Applicable shipping costs will be clearly displayed at checkout before your order is completed. The final shipping cost depends on the conditions in effect at the time of purchase.
4. Order Tracking
Once your order has been shipped, you will receive an email with available tracking information. FillGo is not responsible for delays in tracking updates on the part of the carrier.
5. Customs Duties and Import Taxes
Orders shipped within the United States are not subject to import duties. However, please note that FillGo ships from abroad, and in rare cases, U.S. Customs may assess duties or fees. Any such charges are the sole responsibility of the customer and are not included in the product price or shipping costs.
We recommend that customers contact their local customs authority if they have questions prior to placing an order.
6. Lost or Damaged Orders
If your order has not arrived within the estimated timeframe or has arrived in poor condition, please contact us as soon as possible at:
📧 myfillgous@use.startmail.com
In the event of loss or damage during transit, FillGo will issue a full refund of the order amount, including any shipping costs paid, once the issue has been verified.
To help us resolve the issue quickly, please:
- Notify us within 7 calendar days of the estimated delivery date in the case of a lost order.
- Include photographs of the packaging in the case of damage, before opening it if possible.
7. Incorrect Delivery Address
FillGo is not responsible for delays or non-delivery resulting from an incorrect or incomplete shipping address provided by the customer at the time of purchase. In such cases, any additional reshipping costs will be the responsibility of the customer.
We strongly recommend reviewing your shipping details carefully before confirming your order.
8. Contact
For any questions related to your order's shipment:
📧 myfillgous@use.startmail.com
FillGo reserves the right to modify this shipping policy at any time. Any changes will be published on this page with the corresponding update date.